- Sign in to reportproblem.apple.com
- Sign in with your Apple ID and password
- Click «I need» and then select «Request a refund»
- Select the reason why you want a refund and click «Next»
- Select an app, subscription, or other item, and then click Submit
If you can’t submit a refund request on reportaproblem.apple.com
- If the payment is pending, you will not be able to request a refund. Try to resubmit the request when the payment is made
- If you have an unpaid order, you must pay for it before requesting a refund. You may need to update your billing information
- If you do not know why the funds were debited, review the purchases of your family members. If you are in charge of family sharing, tap the Apple ID button, then select Everyone. Displays purchases paid using your shared payment method
